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We will be updating this page with more policy documents for ºÚÁÏÍøÕ¾ Homes soon.

An infographic version of the ºÚÁÏÍøÕ¾ Homes annual report for 2023 to 2024 was sent to tenants in October 2024. You can .

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You can read the full version of ºÚÁÏÍøÕ¾ Homes' annual report 2022 to 2023 below.

The tenancy policy applies to our own housing stock and includes our approach to:

• The types of tenancy we will grant
• The circumstances in which we may grant certain types of tenancy
• Our approach to sustaining tenancies, providing support to vulnerable tenants, and preventing unnecessary evictions
• Incentives to encourage mobility and address under-occupation

The aim of our disabled adaptations policy is wherever possible to adopt a consistent and common approach to the management of disabled adaptations delivered by the council. 

We believe that all residents have the right to live in a safe, secure and peaceful environment. We are committed to promoting understanding, tolerance and respect within our communities, and working together as one council to achieve this aim. Our antisocial behaviour policy sets out the role of our Anti-Social Behaviour team.

These are our fire safety policies for blocks of flats:

Policies for specific buildings and copies of the latest fire risk assessments are on our fire safety page.

This policy applies to CCTV that is installed and used by ºÚÁÏÍøÕ¾ Homes and outlines our use of CCTV placed in communal areas of our premises.

This policy also covers private (domestic) installation of CCTV or surveillance by our residents and the processes that must be followed in order to secure permission to install these systems.

The aim of this policy is to explain how we (ºÚÁÏÍøÕ¾ Homes) will rectify any service failure in order to restore a person to the position they would have been in had the service failure not occurred.

This policy shows how we ensure the safety of fixed electrical installations, portable appliances (where applicable) and other electrical systems or fixtures in properties owned or managed by us.

This details how we ensure the safety of fixed gas installations, portable appliances (where applicable), gas appliances, pipes, (gas fittings) and other gas systems or fixtures in properties owned or managed by us.

This policy sets out our approach to accommodating residents on a temporary basis if their home becomes unoccupiable for a short period of time.

The stock condition policy sets out how we will assess the condition of our housing stock to maximise the efficiency of our maintenance investment programmes.