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  2. Housing

Calling to report a repair?

If you call us we will ask you to confirm who you are. Please have your National Insurance number or your tenancy account reference ready.

Council tenants

ºÚÁÏÍøÕ¾ Homes policies

Policy documents and the annual report for ºÚÁÏÍøÕ¾ Homes

ºÚÁÏÍøÕ¾ Homes policies

ºÚÁÏÍøÕ¾ Homes performance

How we performed in 6 key areas over the last year

ºÚÁÏÍøÕ¾ Homes performance

New council tenants

Information and guidance for our new tenants

  • Forge Wood housing developments
  • New build home user guides
  • Moving into your council house
  • ºÚÁÏÍøÕ¾ Homes lettable standard

Your tenancy

Support for ºÚÁÏÍøÕ¾ Homes tenants.

  • Tenancy agreement
  • Housing Officers
  • Ending a council tenancy
  • Home contents insurance
  • Tenancy changes
  • Buying your council house

Your rent

How to pay your rent and help with money and debt.

  • 53 week rent year
  • Rent payments
  • Behind with your rent
  • Money and debt advice

Repairs and maintenance

Keeping your home safe and in good repair.

  • ºÚÁÏÍøÕ¾ Homes contractor code of conduct
  • ºÚÁÏÍøÕ¾ Homes stock condition survey
  • Report a repair
  • Adaptations to your home
  • Fire safety
  • Gas safety
  • Permissions for improvements
  • Planned maintenance
  • Rechargeable repairs
  • Works within our properties
  • Energy efficient homes
  • Condensation, damp and mould

Tenant engagement

Tenant and resident surveys and neighbourhood inspections.

  • Housing complaints
  • Resident engagement calendar
  • Tenant and resident feedback
  • Tenant satisfaction measures
  • Tenant and resident engagement

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